Terms and Conditions
Please read the following before making your purchase - by purchasing through Grace Herrmann Store you are agreeing to the terms & conditions listed below. If you have any queries please email grace.herrmann@hotmail.com
SHIPPING
Australia
Where possible we will have prints ready to be packaged and prepared within 3 business days of initial purchase, however products available on the store are not always in stock and may need to be ordered from a Third Party; Limited Edition Prints are printed as needed and can take up to two weeks (this is only an estimated timeline) to be printed, collected and packaged before being shipped. All orders are shipped via SENDLE. A confirmation email will be sent to you automatically after purchase, and tracking once the item is on its way.
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EXPRESS - $20.00AUD
Express deliveries made within Australian Metro Areas normally take 1-2 business days depending on location.
STANDARD - $10.00AUD
Standard deliveries made within Australia will take 3-5 business days depending on location.
Once orders are in the hands of SENDLE we are no longer liable for any delays or damage. Please ensure your postal address is current & correct as our labelling is automated and cannot be changed.
If your item is unavailable to be delivered due to being sold out or any other unforeseen issues, your purchase will be refunded and you will be notified within 24 hours.
Please email grace.herrmann@hotmail.com with your name & order number in the subject line if there are questions or concerns regarding your purchase with us.
International
Where possible we will have prints ready to be packaged and prepared within 3 business days of initial purchase, however products available on the store are not always in stock and may need to be ordered from a Third Party; Limited Edition Prints are printed as needed and can take up to two weeks (this is only an estimated timeline) to be printed, collected and packaged before being shipped. . All orders are shipped via SENDLE.
INTL EXPRESS - $35.00
All international orders are processed via SENDLE.
International shipping windows are varied and there will be delays due to the COVID-19 pandemic response. Please head to SENDLE’s website to find your estimated shipping window.
Once orders are in the hands of SENDLE we are no longer liable for any delays or damage. Please ensure your postal address is current & correct as our labelling is automated and cannot be changed.
If your item is unavailable to be delivered due to being sold out or any other unforeseen issues, your purchase will be refunded within 24 hours.
Please email grace.herrmann@hotmail.com with your order number in the subject line if there are questions or concerns regarding your purchase with us.
Returns
Grace Herrmann Store relies and adheres to the regulations of the Australian Competition and Consumer Commission Consumer Guarantees.